Question 1

What is HEIC format?

Accepted Answer

HEIC (High Efficiency Image Container) is a modern image format used by Apple devices since iOS 11. It offers better compression than JPEG while maintaining image quality, which means smaller file sizes without sacrificing visual quality.

Question 2

Why convert HEIC to PNG?

Accepted Answer

PNG format has wider compatibility across different platforms and applications. It works seamlessly on Windows, Android, and web browsers. PNG also supports transparency and is ideal for sharing photos with non-Apple users.

Question 3

Will converting to PNG lose image quality?

Accepted Answer

No! PNG is a lossless format, meaning your image quality remains intact during conversion. You'll get the same visual quality as the original HEIC file, just in a more compatible format.

Question 4

Is my data safe?

Accepted Answer

Absolutely! All conversions happen locally in your browser using client-side JavaScript. We never upload your files to any server. Your photos never leave your device, ensuring 100% privacy and security.

Question 5

Do you store my uploaded files?

Accepted Answer

No, we don't store any files. Since all processing happens in your browser, your files are only stored temporarily in your device's memory during conversion and are immediately cleared after download.

Question 6

Does the conversion require an internet connection?

Accepted Answer

Yes, you need internet to load the website initially. However, once loaded, the actual conversion happens offline in your browser. Your files are not sent over the internet.

Question 7

How do I use the converter?

Accepted Answer

Simply click the upload button or drag and drop your HEIC files into the upload area. The conversion starts automatically, and you can download your PNG files individually or as a ZIP archive.

Question 8

Can I convert multiple files at once?

Accepted Answer

Yes! You can upload and convert multiple HEIC files simultaneously. Use the batch processing feature to convert dozens of files at once, then download them all as a ZIP file.

Question 9

Does it support drag and drop?

Accepted Answer

Yes! You can drag and drop HEIC files directly into the upload area. This is the fastest way to upload multiple files for conversion.

Question 10

How do I download converted files?

Accepted Answer

After conversion, you can download files individually by clicking the download button for each file, or use the "Download All as ZIP" option to get all converted files in one compressed archive.

Question 11

What file size limits exist?

Accepted Answer

Our converter can handle files up to 50MB each. For larger files, consider compressing them first or converting them individually. Most smartphone photos are well under this limit.

Question 12

Which browsers are supported?

Accepted Answer

Our converter works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best performance.

Question 13

Can I use this on mobile devices?

Accepted Answer

Yes! Our converter works perfectly on mobile devices including iPhones, iPads, and Android phones. The interface is fully responsive and optimized for touch screens.

Question 14

Why did my conversion fail?

Accepted Answer

Conversion may fail if the file is corrupted, exceeds size limits, or isn't a valid HEIC file. Try re-saving the file from your photo app or ensure it's a genuine HEIC image. Contact support if problems persist.

Question 15

Can I adjust output quality?

Accepted Answer

Yes! Click "Advanced Settings" to adjust PNG compression level and quality. You can control the balance between file size and image quality to suit your needs.

Question 16

Can I resize images during conversion?

Accepted Answer

Yes! Advanced settings allow you to specify custom width and height for output images. You can also maintain aspect ratio to prevent distortion.

Question 17

Can I convert to JPG instead of PNG?

Accepted Answer

Yes! In Advanced Settings, you can choose JPG as the output format. JPG is better for photos you want to share or post online due to smaller file sizes.

Question 18

Is it really completely free?

Accepted Answer

Yes, 100% free forever! No hidden costs, no subscriptions, no registration required. Convert unlimited files at no charge. We believe in keeping image conversion accessible to everyone.

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